Shawkat Shami protects the security of credit card information and information of the credit card holder.

Return & Exchange Policies

Items include 18 Ct. Gold, Diamond Jewelry and Gift Cards for all occasions.

Diamond Jewelry

Exchange:

Day 1 – 1 Month (Same Value for one time only).
1 Month + 1 Day – 3 Months (10% Discount from the original receipt value).
3 Months + 1 Day – 6 Months (15% Discount from the original receipt value).
6 Months + 1 Day – 1 Year (20% Discount from the original receipt value).
Over than 1 Year + 1 Day (25% Discount from the original receipt value).

Return:

Day 1 – Day 7 (Same Value for one time only).
8 Days – 1 Month (10% Discount from the original receipt value).
1 Month + 1 Day – 3 Months (15% Discount from the original receipt value).
3 Months + 1 Day – 1 Year (25% Discount from the original receipt value).
1 Year + 1 Day – 3 Years (30% Discount from the original receipt value).
Over 3 Years + 1 Day (35% Discount from the original receipt value).

Diamond Stone

Exchange:

Day 1 – 1 Month (Same Value for one time only).
1 Month + 1 Day – 3 Months (10% Discount from the original receipt value).
3 Months + 1 Day – 1 Year (15% Discount from the original receipt value).
1 Year + 1 Day – 2 Years (20% Discount from the original receipt value).
Over 2 Years + 1 Day (25% Discount from the original receipt value).

Return:

Day 1 – 14 Days (Same Value for one time only).
15 Days – 3 Months (10% Discount from the original receipt value).
3 Months + 1 Day – 1 Year (15% Discount from the original receipt value).
Over 1 Year + 1 Day (25% Discount from the original receipt value).

Gold

Exchange:

1 Day – 7 Days (Same Value for one time only).
Over 8 Days (Gold will be purchased with current market price and labor cost will be deducted).

Return:

Over 1 Day (We buy Gold with current market place and labor cost will be deducted).

Worry Beads

No Exchange or Returns

Watches

No Exchange or Returns

Maintenance

One year warranty on all watches purchased at Shami Jewelry (In condition no other vendor work on the watch).

Silver

No Exchange or Returns

Notes
All jewelry items must be in their original status.
All returned or exchanged items must be submitted with the original receipt.
Return and Exchange will be granted only to the original buyer by submitting the original receipt.

Shipping & Delivery

Gift Cards will be shipped through aramex and personally delivered by Shami Jewelry’s drivers.

Jewelry:
In Jordan: All jewelry will be personally delivered through Shami Jewelry’s drivers with no extra delivery charges.
Out of Jordan: Shami Jewelry will only deliver to the countries listed below: Iraq, UAE, Qatar, Bahrain, KSA, Egypt, Syria, Lebanon, Palestine and Dubai: Shami Jewelry will be happy to deliver all jewelry items above 2000 JDs at no extra delivery charges though Shami Jewelry company representative. Any Jewelry items less than 2000 JDs will be store picked up only in Jordan.
* Delivery Form must be signed by customer upon receipt of the jewelry items.